RETURNS & EXCHANGE
Anna Cordell Clothing is mostly a made upon order label, with a very limited amount of stock available at one time. This is an important part of our ethos as it not only allows for individuality, but ensures a lack of wasted fabric and stock, something we believe is critical for the sustainability of fashion: no mass production or fast fashion.
Once a custom garment request has been accepted, sales are final.
For this reason, refunds and cancelled orders are only accepted in specific circumstances.
Anna Cordell Clothing does not offer refunds, returns or order cancellations for:
- Any made to order pieces
- Changed minds
- Wrong sizing or inaccurate measurements provided
- Items damaged when wearing
Anna Cordell Clothing does offer refunds and exchanges for:
- Faulty items
This is important to us as we aim to provide customers with a high standard of garment made with love and care. In the rare event that a garment is fault please immediately contact us here to organise a refund or exchange, and to receive a return postal address.
If you are returning an item for potential refund, consider using tracked postage, as Anna Cordell Clothing cannot guarantee we will receive returned items.
Return postage is the customers responsibility, however in the event of an exchange Anna Cordell Clothing will cover shipping back to you. If you receive a refund, the cost of return shipping will be added to your refund.
Returned items will be inspected, and an email will be sent to notify you that Anna Cordell Clothing has received the item, and that a refund will/will not be applicable in the circumstances. If a refund is approved, it will be processed and a credit will be applied to the source of your original method of payment.
As an independent, slow fashion business it is important to us that the purchasing of clothes is a considered act, and we hope that any garment you receive from Anna CordellClothing is one you love.